Q: What will happen to my bound bank information if I submit Bank Name Change on self-service center BIGMUMBAI?

A: Our system will make a checking and verification to the information that you provide. If all the information is correct, our system will update the bank name that you are willing to change to the correct bank name.

Q: How can I submit issue about Bank Change Name on self-service center BIGMUMBAI?

A: What you need to do now is submit it on self-service center BIGMUMBAI and follow this guide to submit below:

1. Login into your BIGMUMBAI ID Account
2. Click the Customer Service button
3. Select issue and choose "Change Bank Name"
4. Choose the correct bank name following on the passbook bank / bank statement
5. Fill in the correct bank account number that you bound in your ID account
6. Click the "Confirm" button

Q: What i need to do after the Bank Name Change completed?

A: After the Bank Name Change completed, your bound bank information will be changed to the correct bank name that you submit on the self-service center.

Q: How do I check my status issue Bank Change Name on self-service center BIGMUMBAI?

A: You can check the status issue by pressing the "Progress Query" for checking all the order record status that you have been submitted to self-service center.

Q: I already checking and the status in here already success and there is a notes Success "Bank Name Modify Success" what is that mean ?

A: For that mean our system already checking your bank data account bound BIGMUMBAI account and successfully modify your bound bank name so we suggest you to resubmit your withdraw order.

Q: What about with status Rejected "Bank Name Modify Failed" i need to know what is the reason of my Bank Change Name issue get reject by BIGMUMBAI system?

A: Okay rest assured we will help to explain to you there is few possibility that make your account got rejection and we will give explanation on this below:

1. Bank Name Wrong: This mean there is the bank name that you provide is wrong. please check again the bank name that you submitted because our system already check the bank name you submitted is not exist to all the bank in India.
2. Bank Account Number Wrong: This mean there is the bank account number that you provide is wrong. please check again your bank account number that you submitted because our system already check the bank account number that you submit is not match with bank account number you bound in your BIGMUMBAI account.